Outdoor-Wicker.com
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At Outdoor-Wicker.com you may place your order by fax, phone or email.  If you choose to email your order, please do not send your credit card over the internet; we are not behind any protected fire walls to prevent theft.  Simply email a time when you may be reached and our sales staff will contact you at your convenience. 

800-841-1420 M-F 8:30am - 5:30pm / Saturdays 9:30am - 4:30pm EST
(704) 873-6002 fax line open 24 hours a day
email -
efurn@ellenburgs.com

CHOOSING PRODUCTS:

Upon choosing a product, you may need additional help from our sales staff.  We are available by email, or you may reach us by phone during the times listed above.  When it is available, we will be  happy to send fabric cuttings and/or finish samples, literature, or any other sales aids to assist you in making your decision.  In many cases, we may need to have the sales aids returned to us, and we ask that you leave a credit card deposit when this is required.  Your deposit will be credited when the sales aid is returned.  Most manufacturers will allow you to use your own fabric (known as COM) on items requiring fabric.  If you wish to do this, we can provide the yardage requirement on the item/s you want.

PRICING:

Most items on our website are not priced due to manufacturer restrictions.  Please contact our sales staff for current price quotes on these items.  Please keep in mind that any price on our website is subject to change without notice due to manufacturer increases.  Most upholstered items will be priced in a medium grade fabric.  Any variation, including COM, will change the price of the item.  Please note that most upholstered pieces are shown with throw pillows.  Some collections include throw pillows--others do not.  If there is a question regarding the inclusion of throw pillows, please talk with our sales staff.

DELIVERY TIME:

Most items shown on our website will be ready to ship to you in approximately four to eight weeks.  Shipping time is usually an additional one to four weeks, depending on the type of delivery service you choose (see chart below).  Keep in mind that this is the "average".  Sometimes due to the unpredictability of frame and fabric availability, it can take longer.  Please be sure to ask your sales person for current availability before you order.  Our sales staff will give you an estimated time frame based on the current manufacturing schedule.  In some rare cases, manufacturers do backorder items after we have quoted availability to you, and delivery companies do run behind schedule.  Outdoor-Wicker.com cannot be responsible for delays caused by manufacturer delays and/or delivery schedule changes or delays.  In the event of a manufacturer delay, our sales staff will try to expedite orders as quickly as possible, however, if the order has not entered production, and you feel your order is going to be delayed beyond a reasonable time, you may cancel with a full refund of your deposit.  Keep in mind that White Glove delivery companies have many stops on their trips, and sometimes cover a three to five state area on any given trip.  With this in mind, they can easily get behind schedule.  They do try to estimate as closely as possible when you will get your delivery, but many problems can occur on these trips to cause delays (weather, traffic issues, problems on a delivery before yours).  Most of the time they do arrive within the window of time they have given; just be aware that occasional delays do occur.

Upon delivery of your order, it is very crucial that you inspect the merchandise completely.  Although "White Glove Delivery" gives you the best opportunity to do this, you can and should expect to inspect your order with any delivering carrier if there are concerns of possible damage.  Although Outdoor-Wicker.com can seek restitution on damage discovered after the bill has been signed, it is a rare occurrence when a carrier will accept responsibility for the damage.  In the event that damage is discovered, simply refuse the item /s that are damaged, and contact Outdoor-Wicker.com immediately .
 

Delivery Options:

Furniture Carrier /White Glove Service - two to four weeks
Furniture Carrier / business dock delivery - one to three weeks
Common Carrier curbside - three days to one week


PAYMENT:

Outdoor-Wicker.com accepts Visa, Mastercard, or check.  Twenty-five percent down is required when you place your order; the balance is due before the order leaves our warehouse.  Although you will pay for freight (please request a quote from our sales staff), we do not collect sales tax for any order that ships outside NC*.  Freight charges are always prepaid and added to your invoice unless you request differently.  You do have the option of paying by cashiers check for your freight upon delivery when using white glove services.

*Please note that while Outdoor-Wicker.com does not collect sales tax for orders shipping outside NC, some states may require you to pay sales tax to your state revenue service.  Typically this is not seen anywhere other than Florida.

RETURNS:

Returns are only accepted for damaged or defective merchandise.  Due to the fact that manufacturers will not accept first quality merchandise back, Outdoor-Wicker.com cannot either.  PLEASE make sure that what you order is what you want;  once an order is in "production" manufacturers WILL NOT ALLOW CANCELLATIONS.  Please note that while Outdoor-Wicker.com insures your purchase against damage or defects, we will not give a refund on merchandise that is damaged or defective.  The item or items will be replaced at no additional cost to you. 

DAMAGES / DEFECTS:

Outdoor-Wicker.com guarantees your product free of damage and/or defects.  Should either of these problems occur, we will either replace the item or correct the problem for you at no additional charge.  Any correction will be made by a trained specialist and is always subject to your approval.   In the case of manufacturer defects, the item will be replaced unless it is more practical to have a specialist correct the problem.  Many times defective issues can be solved by sending a new part to you.  In most cases, manufacturers will require photos of the defects before an authorized return can occur.  In any case, we are committed to the satisfaction of our patrons, and any problem will be resolved to your satisfaction, or you may have a full refund.



 


For more information, please call us at 1-800-841-1420, or you may email us at efurn@ellenburgs.com .

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